Sr Product Service Specialist - Truck Tire US

SG11

Responsibilities: Leads Product Performance Monitoring (PPMo) coordination for USA Truck Tire Market, supports Sales and CLC (ContiLifeCycle) partners as the Retread Field Engineering Expert and TCS (Technical Customer Service) Digital Solutions warranty process.  Provide training to Sales, Fleets and Dealers on retread topics.

Responsible for product performance monitoring of truck tires and retreads in comparison with competition by the means of coordinating with all contributors and supporting the process with trouble shooting process to insure proper collection of data.

Advanced understanding of Retread process and failure modes. Resolves customer complaints and monitors Retread adjustments for trends. Improves quality results by evaluating processes and recommending changes.

Supports Digital Solution warranty process.

Collaborate with Central TCS and other markets in the development of Global Complaint Handling tool.

Helps focus on customers experience.

May lead projects and/or provide mentoring to other staff as directed by TCS Manager.

Manages and ensures support of Marketing & Sales activities in the market through technical field services incl. adjustment handling, training and troubleshooting of processes listed.

Essential Functions:

• Product Specialist is instrumental in obtaining, analyzing and reporting field data regarding market requirements and product performance, identify and address quality/adjustment trends for further review.
• Provides proper communication of relevant market feedback gathered in the field and through warranty data for products and competitor products.
• Supports Local O2I (Observation to Improvement) process to ensure continuous product improvement measures for Retread and Digital Solutions.
• Evaluate, classify & report performance feedback & market data collected from field adjustments and competitor benchmark data to the product improvement process O2I (Observation to Improvement) meetings for discussion & review.
• Monitor and report results/effectiveness of product improvement measures as needed.
• Recommend problem resolution scenarios for Retread.
• Provide technical service incl. consulting and training/presentations regarding tires and Retread to internal and external customers as well as business partners and measure trainee satisfaction.
• Travel 30-50%

BASIC QUALIFICATIONS:

• Bachelor’s degree AND 5+ years of professional relevant & technical experience OR 10+ years of professional relevant & technical experience
• Continental will only consider current internal employees for this position
• Retread Research and Development or Retread plant/shop experience
• Frequently moves tires weighting greater than 80 pounds as a performance of the job.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

PREFERRED QUALIFICATIONS:

• Product Performance Monitoring experience
• Project management experience

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.