Customer QMPP

• Support in the development and maintenance of P-FMEA.
• Ensure that customer requirements are respected over the product's lifetime.
• Maintain direct communication with customers regarding Quality Issues and monitor and manage customer communication portals for customer complaints.
• Perform analysis and provide solutions to customer complaints through problem-solving tools.
• Coordinate activities related to containment actions, returned parts analysis, root cause analysis, and permanent corrective and preventive actions through structured problem-solving techniques.
• Analyze warranty trends to implement solutions proactively.
• Manage Customer Quality related costs.
• Monitor and report internal and external KPIs.
• Direct contact for internal and external process audits.

• University degree and relevant professional experience, preferably in Customer Service, Quality, or Engineering.
• Fluent in English. German and French knowledge would be an advantage.
• Advanced skills in problem-solving, e.g., 8D methodology.
• Experience in Project Management.
• Advanced understanding of electronics/mechanics components.
• Advanced negotiation skills.
• Technical drawing interpretation.
• Advantage – knowledge of ISO9001/IATF16949.

Ready to drive with Continental? Take the first step and fill in the online application.