Customer QMPP


  • Support in the development and maintenance of P-FMEA.
  • Ensure that customer requirements are respected over the product's lifetime.
  • Maintain direct communication with customers regarding Quality Issues and monitor and manage customer communication portals for customer complaints.
  • Perform analysis and provide solutions to customer complaints through problem-solving tools.
  • Coordinate activities related to containment actions, returned parts analysis, root cause analysis, and permanent corrective and preventive actions through structured problem-solving techniques.
  • Analyze warranty trends to implement solutions proactively.
  • Manage Customer Quality related costs.
  • Monitor and report internal and external KPIs.
  • Direct contact for internal and external process audits.
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  • University degree and relevant professional experience, preferably in Customer Service, Quality, or Engineering.
  • Fluent in English. German and French knowledge would be an advantage.
  • Advanced skills in problem-solving, e.g., 8D methodology.
  • Experience in Project Management.
  • Advanced understanding of electronics/mechanics components.
  • Advanced negotiation skills.
  • Technical drawing interpretation.
  • Advantage – knowledge of ISO9001/IATF16949.
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