Customer Quality Engineer

General▪  Dealt with customer feedbacks, conducted failure analysis of defective products and proposed solutions;
    处理客户反馈问题，对不良品进行失效分析并提出解决方案；
▪  Conducted regular customer satisfaction surveys and put forward long-term improvement measures for existing problems;
   定期进行客户满意度调查，并对存在的问题提出长期改善对策；
▪ Accompany customers to audit the factory (in the process of new project development and mass production) and follow up and reply problems;
 陪同客户审厂稽核（新项目开发过程中，和量产过程中）及问题点的跟进和回复；
▪  Collect customer PPAP documents, evaluate (to ensure that customer requirements are implemented in quality planning, such as control requirements of key features, whether the actual short-term process ability is up to standard, etc.) and submit according to the actual situation of each SEGMENT
客户PPAP文件的收集，评估（确保客户要求在质量策划中得到落实，比如关键特性的控制要求，实际的短期过程能力是否达标等）与提交，根据各个SEGMENT实际情况
▪ Complete other tasks assigned by superiors.
  完成上级交办的其他事项。Monitoring and Reporting▪ ensure quality performance (KPI) monitoring and reporting (e.g. regarding customer complaints,field complain,warranty cost etc.) in cooperation with plant controlling and production
与工厂控制和生产部门合作，确保质量绩效(KPI)的监控和报告(如客户投诉，现场投诉，保修成本等)
▪ initiate and control measures to improve quality performance
实施和控制措施以改善质量表现

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