Customer QMPP
Your tasks
- Support in the development and maintenance of P-FMEA.
- Ensure that customer requirements are respected over the product's lifetime.
- Maintain direct communication with customers regarding Quality Issues and monitor and manage customer communication portals for customer complaints.
- Perform analysis and provide solutions to customer complaints through problem-solving tools.
- Coordinate activities related to containment actions, returned parts analysis, root cause analysis, and permanent corrective and preventive actions through structured problem-solving techniques.
- Analyze warranty trends to implement solutions proactively.
- Manage Customer Quality related costs.
- Monitor and report internal and external KPIs.
- Direct contact for internal and external process audits.
Your profile
- University degree and relevant professional experience, preferably in Customer Service, Quality, or Engineering.
- Fluent in English. German and French knowledge would be an advantage.
- Advanced skills in problem-solving, e.g., 8D methodology.
- Experience in Project Management.
- Advanced understanding of electronics/mechanics components.
- Advanced negotiation skills.
- Technical drawing interpretation.
- Advantage – knowledge of ISO9001/IATF16949.
Our offer
Ready to drive with Continental? Take the first step and fill in the online application.