CRM Salesforce Business Consultant

Description of activities and tasks

• Participation in the SALESFORCE roll-out project in the areas of organizational change management, project management, specification, implementation and roll-out
• Consulting and participation in other international IT projects to represent the business organization and the CRM system.

• Support and advice of decentralized key user organization (local CRM key users in the tire sales locations worldwide) in improving and enhancing their processes, focusing on APAC region
• Specification, evaluation and approval of change requests to meet customer needs

• Testing of system enhancements to be approved for the productive legacy SAP CRM system as well as SALESFORCE.
• Processing of tickets related to system errors or service request in BMC Helix ticketing system
• Organizing and conducting system trainings for CRM key users worldwide incl. documentation in different formats (OneNote, PowerPoint, video etc.)
• Organization and active participation in international key user meetings
• Key position to coordinate the needs of Tire Sales business worldwide in one CRM system
• Regular alignment with central key users of other SAP modules, mainly Sales & Distribution (SD) and Business Intelligence (BI)
• 10 - 20% international traveling

Candidate Profile

• Degree in business sciences or information technology
• Fluent in English language required, second language preferred e.g. Mandarin
• Presentation, communication and training skills
• Several years of experience in sales or sales related functions
• Very good knowledge of sales related business processes
• Experience in SALESFORCE CRM system
• Experience in SAP CRM would be a plus
• Basic IT knowledge and system affinity
• Experience in project management
• Ability to work in a team, good communication skills, self-motivated personality
• Interested in interaction with other people in an international environment, willingness to international travel

Ready to drive with Continental? Take the first step and fill in the online application.

Do you want to work in an international environment and help make our Tire world even more efficient? Are you full of creative ideas to make Customer Relation Systems processes more seamless & transparent? Do you like to work with people of different cultures and enjoy representing yourself as the interface between internal customers and IT?

Then consider this job for you !