IT Technician

工作职责

THE POSITION:

We are seeking a skilled IT Technician to join our team, providing essential software and hardware support to end-users at our Plymouth and Lakeville locations. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware and software, ensuring the smooth operation of our IT systems. This role also involves system backups, IT documentation, task tracking, and scheduled off-hour support.

KEY RESPONSIBILITIES:

  • Provide software and hardware support to end-users in both Plymouth and Lakeville locations.
  • Install, maintain, and troubleshoot hardware including desktop and laptop PCs, printers, and associated network infrastructure.
  • Install software upgrades throughout the facility.
  • Schedule, monitor, and verify system backups.
  • Create and maintain IT documentation.
  • Conduct internal IT department reporting.
  • Track IT tasks and projects.
  • Administer the IT ticketing system (BMC Helix ITSM).
  • Be available for scheduled off-hour support, both on-site and remotely, including weekend shifts.
  • Perform other tasks as assigned by the manager.

CANDIDATE ATTRIBUTES:

  • Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Effective communication skills, capable of interacting with all levels of management and staff, regardless of their technical skill levels.
  • A proactive attitude towards problem-solving and continuous improvement.
  • Ability to work independently and as part of a team.
  • Strong sense of ownership and customer orientation.

 

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MINIMUM REQUIREMENTS:

  • High School Diploma or GED.
  • Ability to speak, read, and write fluent English.
  • Ability to work 1st shift hours, with overtime as needed. This is an on-site position but can be based out of our Lakeville, IN corporate headquarters or Plymouth, IN manufacturing location.
  • Flexibility and willingness to be available for off-hours & weekend pre-scheduled support (ready to be engaged).
  • Minimum one year of experience in IT user support position (installing & maintaining hardware, troubleshooting, etc.).
  • Proficiency with Microsoft Office suite applications.
  • Knowledge of IT documentation practices (inventory management, work instructions, etc).
  • Legal authorization to work in the U.S. is required. Continental is not able to offer visa support for this position now or in the future.
  • Relocation will not be offered for this position.

 

PREFERRED REQUIREMENTS:

  • Associate's degree in IT/Information Systems and 3+ years of experience.
  • Basic certification in IT (e.g., A+/Network+) or Microsoft Certification.
  • Experience with BMC Helix ITSM or similar ticketing system.
  • Understanding of project management methodologies or previous project management experience is preferred.

 

PHYSICAL REQUIREMENTS:

  • Ability to occasionally lift up to 25 pounds.
  • Prolonged standing (up to 2 hours).
  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work.
  • May occasionally work in non-climate controlled manufacturing environment.
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All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

 

Ready to drive with Continental? Take the first step and fill in the online application.

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关于我们

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets. 

Hoosier Racing Tire, the largest race tire manufacturer in the world, has continually promoted passion, pride, and success in the racing industry since 1957. Based in Plymouth, Ind. their state-of-the-art facility, including a fully integrated technology and R&D center, is solely dedicated to engineering, designing, supporting, and manufacturing the over 1,000 different types of racing and high-performance tires currently produced. Instilled with the heritage of champions, Hoosier utilizes a model sales and distribution network to deliver winning results globally. Hoosier Racing Tire is a 100% subsidiary of Continental AG.

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