TH CDL & RTC Specialist

Account Management

• Regular engagement with dealerships and follow up
• Achieve sales target based on FC & budget
• React to market competition and fulfill customer needs
• Manage the compliance and legal requirement are fulfilled
• Ensure customers account receivable on-time, and keep internal prompt communication
• Manage customer's internal related purchase and payment process
• Complete ad hoc tasks assigned by supervisor and ensure customer sales volume achievement

Strategy

• Understand and report the market situation, including market volume, customer segmentation, service needs, product demand, competition, pricing and market highlight.
• Execute Car dealer business strategy, including SOM, sales volume 5 years plan, resource requirements, organization development plan, products road map, service concept, channel, Car Dealer strategy workshop.

Technical

• Define the customer needs and cooperate with functional team (MDM etc.) to provide solutions/services
• Interact with internal and external sources to ensure that the service fulfills the quality standards, agreed timing and cost
• Provide guidance and training to customers sales/technicians

FC/Reporting

• Regular monthly and milestone reporting, following the defined timing, content, quality requirements. Including: customer map, segmentation, buy-in and sell-out FC with development curve, predictive FC planning, product mix, sales policy and promotions, channel, market situation update, stock, customer and Q&A, and working schedule.
• Follow the company standard reporting requirement to provide inputs on time with right quality.
• Availability / lost sales follow ups

Business Development

• Develop new Car Dealer customers as well as strategic Car Dealer Groups to ensure total channel volume achievement
• Clearly understand Car Dealer Channel targeted customer of Conti Thailand

Partners/Retail management

• Help retail networks to accomplish annual sales target

On-site coaching

• Deliver Continental policies and regulations accurately and ensure the implementation
• Fully understand the company's related systems (COC, etc.), and be proficient in guiding store operations

Operation Training

• Arrange training for retail networks through various forms(Digital platform, etc.) , including daily operation, SOP, professional techniques, sales skills, customer services. etc.
• Collect feedback from retail networks and refine training content to ensure the practicability
• Arrange regional seminar and provide support for other department
• Implementing TTM program for CDB channel

Store profit tracking

• Analyze the store business data and establish practical business model to increase the margin

Key store marketing guidance

• Play the role of bridge between retail networks and Marketing Department to ensure efficient communication and provide info of retail networks' ability, target customer and commercial area for promotion plan and brand strategy
• Help the implementation of promotion held by store and provide feedback in time

Info feedback

• Provide feedback and requirements of existing product from the market to marketing, TCS, and management team
• Provide market info, industry trend, competitor news, marketing activity etc. as the reference for company decisions

Qualifications

• Bachelor's degree
• Good in English and communication
• Good presentation skills
• Experience in Car Dealer/ or Retail network management, customer management, and training
• Experience in technical function is a plus
• 5 years of Experience in Tire business or related field
• Advanced experience in cooperation with external customers
• Multi-international company working or cooperation experience is a plus

Ready to drive with Continental? Take the first step and fill in the online application.

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.