Customer Service Specialist
Descrição da função
- Competent handling of all incoming requests (via phone, chat, and E-Mail) from existing or potential customers (inbound) in compliance with KPI’s
- Appointment allocation and consultation for all tire and rim products
- Order processing and coordination for major car service customers
- Solution oriented support for internal customers in case of questions and problems
- Review and processing of orders in the area online sales
- Processing of complaints
- Participation in trainings for the knowledge extension of our products and processes
Requisitos
- Sales apprenticeship with first work experience in service-centers or customer service
- High level of customer- and service orientation
- Product knowledge in the areas tires, rims and accessories
- Experience in customer service and the handling of ERP/CRM systems
- Affinity for IT required
- First experience in auto services is a plus
- Safe handling of MS-Office programs
- Fluent German written and oral language skills
- High team orientation as well as an independent, thorough, and structured working method
- Friendly and binding communication skills
- High commitment, flexibility, resilience, and willingness for shift operation
O que oferecemos
- Professional, dynamic, and multicultural work environment;
- Endless development opportunities in an international company and work with leading world-class technologies;
- Health insurance package;
- Company discounts;
- Discounts in modern employee restaurant;
- Extra paid time off;
- Transportation from Kaunas City to Continental.
- Gross Salary: from 1704 EUR to 3012 EUR (before withholding taxes)
Ready to drive with Continental? Take the first step and fill in the online application.
Quem somos
For 150 years we’ve been changing the way the world moves - now it is your chance to design the next chapter of the strategic growth field of Continental Tires. We are looking for you as an Customer Service specialist for the Shared Service Center.