Associate IT Consultant Service Desk
Descrição da função
- 事件管理: 通过电话,电子邮件,在线聊天等工具对ContiTech各工厂的终端用户提供支持,对相关的
IT 问题进行分类,故障排除,并在必要时升级
Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related
issues that are reported by end-users from supported ContiTech locations either via phone,
email, chat, online ticket
- 需求管理: 追踪向其他IT支持团队提交的需求进度,并推动相关团队及时完成需求
Request Management - monitor progress of escalated requests to other IT Support Groups
and proactively chase assignees of the request to drive timely fulfillment of the request
- 用户管理:包含新用户创建,日常维护,账户终止等
User Management : To create new IT user account , daily management and account termination
- 知识管理: 更新现有的技术资料并检查故障处理过程中的流程异常
Knowledge Management : Update the existing technical data and check the abnormal process in the
Daily jobs
- Reporting or Power Platform 需求处理及管理
Handle the Reporting of Power Platform request from BA, also responsible for daily maintenance.
- 参与Service Desk团队的相关IT项目
Participate on IT projects where service desk involvement is required.
- 参与并支持中国区IT团队的相关项目
Participate and support IT projects of Region IT China
Requisitos
相关专业本科学士学位 Bachelor Degree in Information Technology or Engineering
1 – 2 年Help Desk或者Service Desk 工作经验 1 – 2 years experiences in Help Desk or Service Desk
具备良好的英语沟通能力 Good communication in English
通过ITIL认证优先 ITIL Foundation is preferred
有Reporting经验,Power Platform优先 Experiences in reporting. Power Platform are preferred
O que oferecemos
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