Customer service

Order management -Efficient & reliable customer order management & the “on-time & in-full” (OTIF) order execution as agreed with the customer
The accurate order data maintenance in the SAP systems (incl. EDIs (Inbound/ Outbound), Schedule Agreements,...) and the proper documentation
Verification of Orders/ Call Offs; Checking for Order inconsistencies and clarification with involved interfaces
Check-up / Creation of logistic master data; e.g., Forwarder, Unloading Point, Sales District, Partner Functions
Clarification of Production Status/ Delivery Status with internal interfaces
Handling of Backlog (incl. Allocation Management) + pro-active customer communication
Arrange Shipments and Initiation of Delivery Requests towards WH/ Dispatching 
Tracking/ Ensuring of successful goods receipt at the customer
Regular & transparent order book reporting
Prioritizing customer orders, Merchandising management

Communication -Handling questions about:
lead time/ availability/ delivery date/ order status (if contract/ price list is available)
products and/ or services. Listen to customer & timely response on their queries.
prices if a predefined standard price list is in place (public information)
technical product information after order is placed (public information = Catalog)
"offering product alternatives" after order is placed
"Taking new product requirements" after order is placed - > forwarding to Sales
Responsible for Customer Escalations (after Sales agreement and SOP is in place e.g., capacity, shortages..)

Claim Handling -Handling of logistic claims
System entry and receipt confirmation towards the customer.
Handling of product/ service/ quality complaints (with Quality Involvement).Responsible on timely complaint closer in salesforces CQ.

Others -Key User Task SAP SD - Order Management 
Customer Sanction Handling
Credit-/debit note initiation
Support Account receivable Overdue follow up

Project management, Process automation.

Graduate in any specialization,

MBA, B.Tech will prefer first

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.