Customer service

담당 업무

Order management -Efficient & reliable customer order management & the “on-time & in-full” (OTIF) order execution as agreed with the customer
The accurate order data maintenance in the SAP systems (incl. EDIs (Inbound/ Outbound), Schedule Agreements,...) and the proper documentation
Verification of Orders/ Call Offs; Checking for Order inconsistencies and clarification with involved interfaces
Check-up / Creation of logistic master data; e.g., Forwarder, Unloading Point, Sales District, Partner Functions
Clarification of Production Status/ Delivery Status with internal interfaces
Handling of Backlog (incl. Allocation Management) + pro-active customer communication
Arrange Shipments and Initiation of Delivery Requests towards WH/ Dispatching 
Tracking/ Ensuring of successful goods receipt at the customer
Regular & transparent order book reporting
Prioritizing customer orders, Merchandising management

Communication -Handling questions about:
lead time/ availability/ delivery date/ order status (if contract/ price list is available)
products and/ or services. Listen to customer & timely response on their queries.
prices if a predefined standard price list is in place (public information)
technical product information after order is placed (public information = Catalog)
"offering product alternatives" after order is placed
"Taking new product requirements" after order is placed - > forwarding to Sales
Responsible for Customer Escalations (after Sales agreement and SOP is in place e.g., capacity, shortages..)

Claim Handling -Handling of logistic claims
System entry and receipt confirmation towards the customer.
Handling of product/ service/ quality complaints (with Quality Involvement).Responsible on timely complaint closer in salesforces CQ.

Others -Key User Task SAP SD - Order Management 
Customer Sanction Handling
Credit-/debit note initiation
Support Account receivable Overdue follow up

Project management, Process automation.

자세히 보기 간단히 보기

지원자 프로필

Graduate in any specialization,

MBA, B.Tech will prefer first

자세히 보기 간단히 보기

처우 조건

Ready to drive with Continental? Take the first step and fill in the online application.

자세히 보기 간단히 보기

기업 소개

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.


자세히 보기 간단히 보기

“SmartRecruiters 계속하기"를 클릭하면 독일의 SmartRecruiters GmbH에서 운영하는 콘티넨탈 AG의 채용 포털을 방문하게 됩니다. 이 포털에서 제출된 모든 개인정보에 관한 개인정보처리자는 콘티넨탈 AG입니다. 이 포털에서 지원서를 제출하면 귀하는 다음 사항에 동의한 것으로 간주됩니다:

  • 콘티넨탈 AG가 현지 법인의 채용 목적을 위해 귀하의 성명, 국적, 연락처, 이메일 주소, 경력, 학력 등 이력서 기재 정보, 추천인 정보를 수집 및 이용하고, 위 목적이 완전히 달성될 때까지 수집된 개인정보를 보유하는 것에 동의합니다.
  • 콘티넨탈 AG가 수집한 위 개인정보를 채용 절차를 위하여 계열사(구체적 내용은 개인정보 처리방침 참고)에 제공하고, 위 계열사가 채용 목적을 완전히 달성할 때까지 보유하는 것에 동의합니다.
  • 귀하는 위 사항에 대한 동의를 거부할 권리가 있지만, 거부할 경우 귀하의 지원서가 제출되지 못할 수 있음을 알려드립니다.
SmartRecruiters로 계속하기