Specialist HR Service Management EMEA

HR Service Delivery, Governance and Processes

• Governance over the HR Service Delivery and processes in countries of responsibility ensuring consistent, timely, accurate and compliant operations.
• Regional process owner for defined HR process families (e.g. workforce data management, payroll, time management, HR services)
• Provide insights, support and guidance on HR services for locations in countries of responsibility.
• Develop and ensure standardized processes, as well as compliance with local labor laws, and corporate standards.
• Analyse, resolve or escalate HR service-related issues in countries of responsibility to ensure timely resolution.
• Align with HR Service Control & Compliance to mitigate risks related to HR data security, GDPR and other regulations
• Drive process digitalization in countries of responsibility
• Provide support materials, training on tools and/or process in countries of responsibility
• Communication of changes and/or improvements via multiple platforms and/or mediums

Payroll Support

• Governance over specified countries’ payroll to ensure compliance with the requirements, laws and regulations in force for the country.
• Conduct periodic audits to ensure that company payroll practices are compliant with all government regulations
• Verifies compliance with federal and state payroll requirements; stays current with changes in the laws
• Payroll Taxes
• Tax credits
• Vendor Management & Stakeholder Management
• Monitor the service delivery of the BPO and other vendors and address any service gaps.
• Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO provider
• Serve as the contact point for in-house HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs.
• Monitor and continuously improve Service Level Agreements (SLA´s) and performance metrics (KPIs)
• Be the first point of contact for change requests from the business in the countries of responsibility.

System Support

• Manage change requests in accordance with business needs and legal requirements.
• First validation of change requests and forwarding to HR IT for further validation, documentation of change requests and system changes
• Monitor and describe legal regulation changes in the countries of responsibility and steer internal decision-making process with stakeholders.
• Final approval of system adjustments by the BPO, as well as communication and coordination of necessary tests by locations.
• Provide HR system support for defined HR systems in the countries of responsibility. Coordination of needed changes / adjustments.

Project Management

• Lead or participate in HR projects related to system / process improvements / digitalization
• Coordinate and communicate with cross-functional teams, stakeholders, and employees to ensure project alignment and success.
• Ensure project documentation is complete, current, and stored appropriately.
• Country-Specific Responsibilities (Czech Republic and Slovakia)
• Implementation of legislative changes in the system – ensuring alignment of HR and payroll systems with Czech legal requirements and coordinating with relevant stakeholders and providers (e.g., BPO, HR IT).
• Support of processing of outgoing payments via MultiCash – uploading, checking, and approving payments processed by Accenture.
• Data Box administration – managing official communication via the Czech Republic’s Data Box system, including message sorting and ticket creation for Accenture follow-up.
• Technical support for all HR-related systems in the Czech Republic – including issue resolution, access management, and coordination with HR IT or local vendors as required.
• Support activities for HR IT – assisting with testing, documentation, and communication during system upgrades or changes initiated centrally or locally.
• Harmonization of HR-related documentation across local entities – ensuring templates, policies, and process materials are consistent and compliant within the Czech and Slovak legal framework and aligned with regional standards.

• Degree in Economics, Social Sciences, Business Informatics, or a related field; or commercial vocational education with appropriate professional experience.
• Relevant professional experience in Human Relations in different functions
• Strong understanding of HR systems and processes, including experience with SAP HCM
• Strong stakeholder management
• Fluent English, both written and spoken
• Fluent Czech, both written and spoken
• Excellent communication and stakeholder management skills
• Strong organizational and analytical capabilities
• Team-oriented mindset with a high level of integrity

Ready to drive with Continental? Take the first step and fill in the online application.