Customer Service Engineer (Latin America)

工作职责

The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations.


For this purpose, he/she is responsible for ensuring the initial customer contact and the initial processing of 0-km issues and if applicable warranty field returns. An additional focus is the support of Segments/ plants regarding sorting actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.

This position, in addition, will have responsibility to coordinate contractors located at assigned customer locations in Mexico and South America

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职位要求

Knowledge of Quality requirements and tools for assigned customers (incl. reporting/score cards) Technical know-how of CT OESL products and general automotive technology Knowledge of general quality methods and tools Knowledge of IATF requirements Communication skills (incl. Negotiation and conflict resolution techniques)

Planning and organizational skills

Solid experience in problem solving techniques.

Experience overseeing / supervising people at remote locations.

Fluent in English and native language of assigned customer plants (written and spoken)

Portuguese language is a plus

Willingness to travel on short notice Willingness to answer calls also during off hours

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我们可以提供

At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

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Ready to drive with Continental? Take the first step and fill in the online application.

Ready to drive with Continental? Take the first step and fill in the online application.

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关于我们

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

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选择申请方式

如果您有大陆集团电子邮件地址,您可以使用该地址进行申请,随后可直接在系统中查看申请状态。如果您没有大陆集团电子邮件地址,请使用您的私人电子邮件地址进行申请,申请状态与相关邮件将通过您的电子邮件发送给您。

请注意,只有目前在职的大陆集团员工,才能通过此门户进行申请。如果您尚未成为大陆集团的员工,请通过我们的外部招聘门户提交您的申请

通过内部招聘门户提交的申请,不构成任何法律权利或雇佣关系。

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与您的同事分享即可。请记住,只有大陆集团的在职员工才能申请此内部职位。如果您想与朋友分享外部发布的职位,请访问外部招聘门户