Global Team Lead Client Service in Tires IT Infrastructure

工作职责

The Global Team Lead Client Services (Windows and Mac) is responsible for leading a global team that provides comprehensive support and services for Windows, Mac and IOS environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.

Your tasks

  • Lead and manage an international team of client service professionals supporting Windows, Mac and IOS environments.
  • Develop and implement strategies to improve client service delivery and user satisfaction.
  • Ensure the effective deployment, configuration, and management of Windows, Mac and IOS operating systems.
  • Oversee the resolution of complex technical issues and escalations.
  • Collaborate with other IT teams to ensure seamless integration and support of client services.
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers.
  • Drive continuous improvement initiatives to enhance service quality and efficiency.
  • Stay informed about the latest trends and technologies in Windows, Mac and IOS client services.
阅读更多 阅读更少

职位要求

 Your profile:

  • Academic degree in Computer Science, Information Technology, or a related field.
  • Experience managing client services teams, focusing on Windows, Mac and IOS environments.
  • Knowledge about Microsoft Intune and Microsoft Deployment Toolkit.
  • Leadership and team management skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Windows, Mac and IOS operating systems and related technologies.
  • Effective communication and interpersonal skills.
  • Experience with IT service management frameworks (e.g., ITIL).
  • Strong organizational and time management skills.
阅读更多 阅读更少

我们可以提供

  • 13th salary;
  • Performance bonus;
  • Christmas & Easter bonus;
  • Seniority bonus;
  • Flexible working time;
  • Competitive salaries & benefits;
  • Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen, 24/7 Helpline with Psychologists etc.);
  • Different discounts (tires, glasses, medical, shopping, etc.);
  • Relocation bonus for non-Timisoara Residents;
  • Professional development opportunities (in Technical and Leadership Areas);
  • International Work Environment & Traveling Opportunities.

Ready to drive with Continental? Take the first step and fill in the online application.

阅读更多 阅读更少

关于我们

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility. 

阅读更多 阅读更少

选择申请方式

如果您有大陆集团电子邮件地址,您可以使用该地址进行申请,随后可直接在系统中查看申请状态。如果您没有大陆集团电子邮件地址,请使用您的私人电子邮件地址进行申请,申请状态与相关邮件将通过您的电子邮件发送给您。

请注意,只有目前在职的大陆集团员工,才能通过此门户进行申请。如果您尚未成为大陆集团的员工,请通过我们的外部招聘门户提交您的申请

通过内部招聘门户提交的申请,不构成任何法律权利或雇佣关系。

与同事分享此职位

要分享此职位,只需复制此页面的网址,通过电子邮件或 Teams

与您的同事分享即可。请记住,只有大陆集团的在职员工才能申请此内部职位。如果您想与朋友分享外部发布的职位,请访问外部招聘门户