Service Center Analyst

• Order capture:
  • Review and validate customer orders to ensure all information is accurate and complete.
  • Accurately enter orders into the order management system.
  • Ensures all orders are correctly recorded and ready for processing.
  • Maintain clear and professional communication with customers at all times.
• Analysis of Reports and KPIs
• Customer manage 
  • Act as a facilitator for the customer by constant communication to understand & anticipate their needs, make proposals, do follow ups on orders, etc.
  • Analyze data related to order handling and generate regular reports for Customer.
• Active Sales:
  • Actively seeking out new customers rather than waiting for them to come to you increases the number of potential sales opportunities.
  • Provides immediate feedback from potential customers, allowing for quick adjustments in sales strategies and tactics.
  • Share information about active discounts.
• Credit notes and rebilling.
• Development and implementation of internal projects in the area

• REQUIRED KNOWLEDGE* (Technical, Specialized, and/or Methodical)
  • Customer Centricity (I&E)
  • SAP Applications
  • Data IT Tools: microsoft office (Excel, Word, Power Point)
  • Client knowledge
  • Inventory management
  • Data-requirements gathering, validation and Analysis
  • Product Knowledge
  • KPI Management 
  • Business Knowledge
• Education / Certification:
  Bachelors Degree (4 year college) + Field specific Certification if needed
• Professional Experience:
  0 to 3 years

Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-AT1At

Ready to drive with Continental? Take the first step and fill in the online application.

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.