Associate IT Consultant Service Desk

1. 事件管理： 通过电话，电子邮件，在线聊天等工具对ContiTech各工厂的终端用户提供支持，对相关的

IT 问题进行分类，故障排除，并在必要时升级

             Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related

             issues that are reported by end-users from supported ContiTech locations either via phone,

             email, chat, online ticket

1. 需求管理： 追踪向其他IT支持团队提交的需求进度，并推动相关团队及时完成需求

Request Management - monitor progress of escalated requests to other IT Support Groups

and proactively chase assignees of the request to drive timely fulfillment of the request

1. 用户管理：包含新用户创建，日常维护，账户终止等

User Management : To create new IT user account , daily management and account termination

1. 知识管理： 更新现有的技术资料并检查故障处理过程中的流程异常

Knowledge Management : Update the existing technical data and check the abnormal process in the

Daily jobs

1. Reporting or Power Platform 需求处理及管理

Handle the Reporting of Power Platform request from BA, also responsible for daily maintenance.

1. 参与Service Desk团队的相关IT项目

Participate on IT projects where service desk involvement is required.

1. 参与并支持中国区IT团队的相关项目

Participate and support IT projects of Region IT China

相关专业本科学士学位  Bachelor Degree in Information Technology or Engineering

1 – 2 年Help Desk或者Service Desk 工作经验  1 – 2 years experiences in Help Desk or Service Desk

具备良好的英语沟通能力 Good communication in English

通过ITIL认证优先   ITIL Foundation is preferred 

有Reporting经验,Power  Platform优先  Experiences in reporting. Power Platform  are preferred

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