Product Owner Remote Access Service (m/f/d) - REF57704R


To support and enable Continental's continuous development of secure and state of the art infrastructure services, we are looking for a Product Owner to take over the responsibility of the global Remote Access Service as well as project management for service-related activities within our Connectivity Services portfolio. The remote access service for Continental employees is currently offered at 17 locations with a total capacity of 120,000 simultaneous connections/users. The Product Owner Remote Access Service follows the main principles and design patterns of any modern, scalable, flexible and resilient infrastructure and is a central contact between Networking, global customers at Continental and external partners. You will work in a dynamic, collaborative environment with a highly qualified team, setting off in the direction of DevOps, Zero Trust Network Access and agile working.

Your tasks and responsibilities:

  • Responsible as IT partner and IT provider on a global level for the remote access service, incl. service design, operations and improvements for customers (e.g., G IT infrastructure, business units, divisions, group)
  • Evaluate and/or extends the solution architecture based on technical requirements and alignment with the overall IT (cyber security) strategy
  • Support the contract design and provider selection in the area of responsibility
  • Create and adjust service strategy and outlook for his / her services in alignment with the overall Connectivity Services and Zero Trust strategy as well as specific technology innovations and trends
  • Manage and coordinate service operations with internal and external support providers, including escalation management
  • Run a sustainable demand management process aligned with stakeholders, customers, and management
  • Optimize the service with continuous service improvement from technical, process and user experience side
  • Verify and ensure service and process quality according to stakeholder requirements
  • Manage projects and take over work packages in Connectivity Services and cross-divisional projects
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  • Degree in computer science, business informatics, IT specialist for system integration or similar educational background
  • Several years of work experience in IT service management e.g.: as service/application/product owner, project management or related areas.
  • Knowledge in the networking area: network topologies, IP protocols and concepts (TCP/IP, IPSec, SSL, VPN, DNS), dynamic routing protocols (OSPF, BGP)
  • Good understanding of remote access and zero trust network technologies and the operation of global services
  • Experiences in managing external providers
  • Experience in working with Group Cybersecurity on infrastructure or application security compliance and remediation. (e.g.: Risk Acceptance, Security Configuration Baseline)
  • Fluent German and English (written and spoken)
  • Willingness to travel (approx. 10%)
  • Customer-oriented, passionate, result-driven work style
  • Good communication & change management skills and intercultural sensitivity
  • Knowledge in agile frameworks, ITSM processes and DevOps (automation, infrastructure/configuration as code) activities
  • Eagerness to learn and develop
  • Experience in automation for on-premise and virtual environments (e.g., Ansible, Terraform) is a plus
  • Experience managing software-as-a-service solutions is beneficial

Applications from severely disabled people are welcome.

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  • Exciting and diversified projects;
  • Modern leadership culture;
  • Individual choice of working times;
  • Promotion of personal development

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Ready to drive with Continental? Take the first step and fill in the online application.

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

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