Team Lead Sales Coordination EMEA (Customer Service Manager)

Job position in the Sales Coordination

Sales Coordination Leader will support the sales area manager in: day-to-day activities to ensure correct ordering and customer satisfaction and responds to customer inquiries.

Manage day-to-day activities in order to provide order planning and information to the production manager. Forecasts orders and compares them with budgets, performs analyzes and reminders on customers who are offline. Coordinates and supervises the team on compliance with established procedures and guidelines.

Communication skills, meetings driving alignment of internal and external demands.

o             Lead the team in order to:

o             Entering orders, invoicing, issuing credit notes, debt collection

o             Compile and update the price list, according to the recommendations of the commercial director

o             Monitor order progress on a weekly basis in order to keep customers informed

o             Manage and prepare shipping documents and arrange shipment.

o             Preparation and issuing of invoices, letters of credit, credit/debit notes.

o             Manage the release of documentation for exports, according to the procedure

o             Request monthly stock and prepare the status of open orders.

o             Analyze the lack of orders and timely remind customers and sales managers to collect new orders.

o             Issue the credit note according to the claims management flow managed by the Technical Service. She/he is informed on new products released by product manager and is able to prepare presentation for customers, using appropriate tools

o             Language: English, Italian

o             MS Office

o             SAP

3.            Key Interfaces and Stakeholders

o             Direct Customers, Distributors, Sales and Technical Team, Operations Manager and Product Manager.

4.            Geography to cover and Travel requirements

o             The responsibility of the territory is Emea.

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Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company provides safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transport. Continental generated sales of €39.4 billion in 2022 and currently employs around 200,000 people in 57 countries and markets.

The ContiTech Group Division develops and manufactures environmentally friendly, and intelligent products and systems for the automotive industry, railway technology, mining, agriculture, and other key industries, among other things. Guided by the vision of "smart and sustainable solutions beyond rubber", the division uses its many years of industry and materials knowledge to achieve a new level of efficiency by combining different materials with electronic components and individual components.