IT Processes Quality Manager (m/f/diverse) - REF55108X

We are seeking a highly skilled and motivated individual to join our team as an IT Processes Quality Manager (m/f/diverse). In this role, you will be responsible for ensuring the quality and effectiveness of our organization's IT processes. You will work closely with cross-functional teams to develop, implement, and optimize IT processes to enhance efficiency, productivity, and overall performance. The ideal candidate will have a strong background in IT process management, quality assurance, and a passion for driving continuous improvement initiatives. 

Responsibilities:

• Develop, implement, and maintain IT processes and procedures to ensure alignment with industry standards and best practices
• Guarantee the application of IT process, training, and functional documentation methodologies, ensuring standards are in place and/or implemented
• Support the competence centers and regions to evaluate and design improvement measures
• Optimize the IT Onboarding Process
• Drive the alignment and documentation of IT processes for CT Quality Management System/Integrated Management System
• In coordination with each IT CC, develop and implement a knowledge management process and tool
• Lead and coordinate the Local Key User community(ies) as part of the strategy for cascading know-how and operational excellence
• Manage official communication for IT, ensuring clarity, accuracy, and consistency in all communications within the IT department and with other departments as needed

• Academic degree in Computer Science, Information Technology, or related field
• Experience as an industrial engineer, business manager or comparable domains through several years of practical work
• Several years of experience in IT process management, quality assurance, or related field
• Strong understanding of standard frameworks such as ISO 20000, ITIL, COBIT, etc
• Certification in ITIL, Six Sigma, or other relevant quality management methodologies is a plus
• Proven experience in developing, implementing, and optimizing IT processes and procedures
• Fluent in English (written and spoken), German language skills are a plus
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Experience in building and facilitating complex workshops

Applications from severely handicapped people are welcome. 

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

#Jobdrehscheibe

Ready to drive with Continental? Take the first step and fill in the online application.

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.