Customer Product Quality Management


Position description                                                                        

  • Customer Quality Interface                           
    • Works closely with Customers, Quality Key Account (QKAM), Plant and Customer Segments to ensure that all customer requirements are integrated inside BU organization with goal of total customer satisfaction.
    • BU Quality representative and escalation interface in front of customer for major serial life topics (customer meetings with purchasing, quality, engineering) and ensures communication consistency across Continental plants for customer(s). Prepares and/or participates to customer audits with plant quality and ensures action plan completion.
    • Supports plants towards customer regarding claims and warranty issues.                                                  
    • Process Management                       
      • Ensures that appropriate internal and customer specific quality processes for serial life are known and followed to reduce potential non conformance costs, and actively contribute to the continuous improvement of work processes.
      • Ensures internal process adherence for offers in cooperation with Plant Quality.                                                                                                                           
    • Quality Performance                         
      • Ensures link to QMPP in referring locations, especially in case of crisis situation. Ensures consistency of information and communication towards customer(s). Coordinates quality target setting and results for customer, action item tracking for achievement of quality targets. Consolidates and checks non conformance costs after delivery for customers under his perimeter of responsibility.                                                                                                                                        
    • Continuous improvement                              
      • Leads quality improvement actions together with customer, plants, segments and RnD in serial life (ex: No trouble found action plan, warranty costs reduction action plans). Ensures feedback to development teams of serial life experience and customer knowledge.                                                                                                                                                          
    • Change Management                        
      • Ensures consistency of change management and deviation by impact analysis on process depending on regional organization.                                                                                                                                                                         
    • Project Integration in serial life                                  
      • Is involved starting G70 component milestone for introduction of new systems / products in production, more in details CPQM can be involved for following tasks:
        • - Finalize Warranty Concept, e.g. with support of Q-KAM and Sales.
        • - Possible support of QMP for component/system releases
        • - Initiate contacts and communication with serial interfaces at customer locations and start customer meeting schedule.
    • - Perform Safe Launch activities at customer location level "



  • Bachelor degree above for engineering major
  • Automotive quality experience in customer quality area more than 3 years
  • Good communication skill, team work sprit and logical & structure thinking
  • Great passion to drive activities and self driven for ownership
  • Demonstrated ability to work effectively with multiple locations’ members
  • Excellent English both in oral and writing


Ready to drive with Continental? Take the first step and fill in the online application.


当您点击“继续前往SmartRecruiters ”后,您即将访问Continental AG的招聘平台,该平台由位于德国的SmartRecruiters GmBH运营。对于您在平台中提交的所有个人数据,Continental AG是数据控制方。您在该平台内提交的申请,将视为您同意下述内容:

  • 同意Continental AG的隐私声明(链接
  • 同意Continental AG在中国境外处理您的个人信息
  • 同意Continental AG与其位于中国境内/境外的子公司或关联公司分享您的个人信息

继续前往 SmartRecruiters

繼續前往 SmartRecruiters