Customer Product Quality Management

Position description                                                                        

• Customer Quality Interface                           
  • Works closely with Customers, Quality Key Account (QKAM), Plant and Customer Segments to ensure that all customer requirements are integrated inside BU organization with goal of total customer satisfaction.
  • BU Quality representative and escalation interface in front of customer for major serial life topics (customer meetings with purchasing, quality, engineering) and ensures communication consistency across Continental plants for customer(s). Prepares and/or participates to customer audits with plant quality and ensures action plan completion.
  • Supports plants towards customer regarding claims and warranty issues.                                                  
  • Process Management                       
    • Ensures that appropriate internal and customer specific quality processes for serial life are known and followed to reduce potential non conformance costs, and actively contribute to the continuous improvement of work processes.
    • Ensures internal process adherence for offers in cooperation with Plant Quality.                                                                                                                           
  • Quality Performance                         
    • Ensures link to QMPP in referring locations, especially in case of crisis situation. Ensures consistency of information and communication towards customer(s). Coordinates quality target setting and results for customer, action item tracking for achievement of quality targets. Consolidates and checks non conformance costs after delivery for customers under his perimeter of responsibility.                                                                                                                                        
  • Continuous improvement                              
    • Leads quality improvement actions together with customer, plants, segments and RnD in serial life (ex: No trouble found action plan, warranty costs reduction action plans). Ensures feedback to development teams of serial life experience and customer knowledge.                                                                                                                                                          
  • Change Management                        
    • Ensures consistency of change management and deviation by impact analysis on process depending on regional organization.                                                                                                                                                                         
  • Project Integration in serial life                                  
    • Is involved starting G70 component milestone for introduction of new systems / products in production, more in details CPQM can be involved for following tasks:
      • - Finalize Warranty Concept, e.g. with support of Q-KAM and Sales.
      • - Possible support of QMP for component/system releases
      • - Initiate contacts and communication with serial interfaces at customer locations and start customer meeting schedule.

  • - Perform Safe Launch activities at customer location level "

• Bachelor degree above for engineering major
• Automotive quality experience in customer quality area more than 3 years
• Good communication skill, team work sprit and logical & structure thinking
• Great passion to drive activities and self driven for ownership
• Demonstrated ability to work effectively with multiple locations’ members
• Excellent English both in oral and writing

Ready to drive with Continental? Take the first step and fill in the online application.