Customer Quality Engineer


1.Prepare PPAP or APQP quality documents as team member of new projects and upload to customers' system.

2.Handle 0km & field claims as customer representative. Support process quality team to resolve internal and external quality issues. 

3.Coordinate and lead customer audit. 

4.Provide quality support to customer, coordination between customer and internal. 

5.Develop and maintain good relationship with customers.     

6.Submit documents required by the customers.  

7.Technical support to customer through pre SOP, series production and aftermarket, improve customer technical know-how on our products and reduce cost of warranty 

8.Conduct field activities including recall.     

9.Controlling of warranty cost

10.Support compliance to IATF16949 requirements, support meeting plant level and departmental goals and objectives

11.Other tasks from manager.



1. Bachelor degree, Electrical or mechanical engineering

2. 5 years experience in interfacing with automotive OEM customers regarding quality issue  (GM/Ford/Volvo/PSA will be preferred)

3. IATF16949, Problem solving process and method, 8D methodology, customer complaints handing, experience with technical support to customer.

4. Good oral and written English,It's better to speak Japanese.



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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. 
The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.


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