Specialist Customer Account Management (m/f/diverse) - REF16270C

Commercial Management

• Preparation and recommendation of commercial based Customer Sales Team (CST) decisions
• Executing all activities in terms of customer master data changes (New DUNS, address, brands, legal entity, EDI) 
• Analyzing, verifying and reporting of all sales and financial data (e.g. sales, order intake, Strategic Sales Plan, Light Vehicles, A/R, customer profitability, contracted productivity,...) as basis for preparation of decision making
• Supporting the digitalization and efficiency by being a multiplicator within the organization
• Tracking of business opportunities in alignment with customer strategy
• Analyzing and tracking Customer profitability and the Customer commercial performance in general
• Tracking and plausibility check of Sales & volume development - Scenario Management
• Preparing all proactive and escalation actions in terms of overdue reduction and cash flow optimization
• Developing, coordinating and driving customer-specific internal and external handling of invoicing (proactive A/R Management)
• Active tracking and monitoring of A/R related customer KPIs (DSO, overdue)
• Coordinating and clarifying customer-specific open A/R positions as well as initiating and supporting Customer Account Management (CAM)
• Fostering best practice sharing and training on customer-specific knowledge in regards of A/R management

Customer Contracts and Standard Management

• Ensuring complete contract storage within related contractual databases (e.g., LeO / Customer Relation Management)
• Customizing templates and mutual alignment processes for quotation and cross Business Area quote affairs (e.g., Cost Break Downs, R&D deep dives, hourly rates,…)

Customer Experience

• Developing, providing and maintaining customer-specific training concepts and information packages for the onboarding of internal/external stakeholders  
• Identifying training needs for the Customer Sales Teams (CST) and definine training plans and content with Sales Academy
• Coordinating and consolidating Customer Experience related activities for AS&M (PMT) including inputs for Customer Portfolio (Strategy)

• Academic degree in Business Administration, Economics and/or Finance or comparable qualification
• Several years of job experience in Sales, Finance and/or Controlling in an international environment
• Experience in Automotive market environment desirable
• CRM experience desirable
• Very good handling with MS Office software such as Excel, PowerPoint, PowerBI
• Business fluent English and German language skills (spoken and written)

Applications from severely handicapped people are welcome.

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.