Service Manager Group Functions IT

•  Implement service management processes based on ITSM/ITIL framework aligned with Continental's overall ITSM approach
• Act as an internal consultant for ITSM topics
• Provide training of service management topics 
• Provide reporting about the operation and quality level of the processes and services to the management
• Responsible for the realization of ITSM targets defined on division/ group /business sector level
• Planning and support of the ITSM process rollout
• Verification and insurance of the service and process quality based on the ITSM principles
• Project participation in GF projects to ensure Service Design & Service Transition
• Collaboration in functional/virtual ITSM / SM team on GF and Group IT level
• Reporting (e.g. Power BI, Westbury)

• University Degree in Computer Science, Business Administration, Business Informatics or similar educational background;
• profound IT Service Management skills and ITIL knowledge required;
• at least 2 years of work experience in IT Service Management;
• basic knowledge in IT Project Management, fluent English (written and spoken),

If you meet the requirements you will hear from us in 15 days

Ready to drive with Continental? Take the first step and fill in the online application.