Logistic Customer Service Specialist (Sales Coordinator EMEA )

Job position:

The logistic sales coordinator is a bridge between the company and the forwarders and  will support the sales area manager in: day-to-day activities to ensure correct ordering and customer satisfaction and responds to customer inquiries.

Manage day-to-day activities in order to provide shipments planning and transports analysis to the sales coordination team.

Customer & Sales "Acquisiton"
▪ Customer order review (commercial, technical, financial review), contract review
▪ Support receiving necessary documentation and approvals from customers, maintain accurate account information
▪ Process all product/trade sale orders
▪ Communicate with Supply Chain Management (Customer Logistic and/or Production Logistic)

Customer Relationship & Satisfaction
▪ Communicate with customers and forwarders via email/phone etc. on inquiries, orders, product quality, delivery, availability of product, pricing and any other questions that may arise
▪ Respond promptly to customer inquiries
▪ Direct requests and unresolved issues to the designated resource/s
▪ Responsible to escalate issues including disputes, quality problems, cost issues or problems respecting time (duty to inform)
▪ Communicate with customers & prospects, prepare offers in coordination with list pricing or coordination with Sales, receive orders and ensures availability, order processing and delivery to the customer.

o             Language: English, Italian

o             MS Office

o             SAP

o             Direct Customers, Distributors, Sales and Technical Team, Operations Manager and Product Manager.

o             The responsibility of the territory is Emea.

Ready to drive with Continental? Take the first step and fill in the online application.

Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company provides safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transport. Continental generated sales of €39.4 billion in 2022 and currently employs around 200,000 people in 57 countries and markets.

The ContiTech Group Division develops and manufactures environmentally friendly, and intelligent products and systems for the automotive industry, railway technology, mining, agriculture, and other key industries, among other things. Guided by the vision of "smart and sustainable solutions beyond rubber", the division uses its many years of industry and materials knowledge to achieve a new level of efficiency by combining different materials with electronic components and individual components.