Summer Internship - AI-Driven BMC Ticket Analysis and Verification

Tvoji zadaci

This summer internship focuses on establishing a foundation to create a smart system tailored for BMC tickets, aimed at analyzing their content, identifying problems and solutions, verifying support group assignments, ensuring compliance with ITSM guidelines, detecting assignment anomalies, and alerting when deadlines for issue resolution need to be revised.

By harnessing artificial intelligence and machine learning techniques, this internship aims to streamline ticket-handling processes, improve assignment accuracy, and enhance overall operational efficiency in IT service management.

What you will do:

  1. Research and Analysis:
    • Conduct comprehensive research on BMC ticketing systems, ITSM guidelines, and common issues encountered in IT service management.
    • Analyze existing processes and workflows related to ticket handling, assignment, and resolution.
  2. Feature Engineering:
    • Identify relevant features from the ticket data, such as text content, permissions, locations, and resource requirements.
    • Engineer additional features, if necessary, to enhance the performance of ML models.
  3. Content Analysis Development:
    • Design and develop algorithms for analyzing the content of BMC tickets to identify problems and solutions effectively.
  4. Documentation and Presentation:
    • Document the results achieved, system architecture, algorithms, and implementation details for future reference and knowledge transfer.
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Tvoj profil

  • Programming Skills: Proficiency in programming languages such as Python for developing algorithms and implementing systems.
  • Understanding of Machine Learning: Basic understanding of machine learning concepts and algorithms, including data preprocessing, model selection, and evaluation;
  • Analytical Abilities: Strong analytical skills to analyze complex data sets, identify patterns, and develop algorithms.
  • Knowledge of ITSM Principles: Understanding of IT Service Management (ITSM) principles and guidelines is a plus.
  • Collaborative Teamwork: Ability to work effectively in a team environment, communicate ideas clearly, and collaborate with colleagues to achieve project goals.
  • Time Management: Excellent time management skills to adhere to project deadlines, prioritize tasks effectively, and manage the internship timelines.
  • Documentation Skills: Capable of documenting system architecture, algorithms, and implementation details comprehensively for future reference and knowledge transfer.
  • Adaptability and Eagerness to Learn: Willingness to adapt to new technologies and methodologies, learn new concepts as required, and contribute actively to the internship.
  • Professionalism: Demonstrate professionalism, integrity, and confidentiality when handling sensitive organizational data and interacting with stakeholders.
  • Communication Skills: Effective communication skills, both written and verbal, for documenting project progress, presenting findings, and collaborating with stakeholders.
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Naša ponuda

What we offer:

  • Exciting and diversified projects
  • Wide network to research and development parties
  • Modern leadership culture
  • Individual choice of working times
  • Promotion of personal development

If you meet the requirements, you will be contacted within 15 days.

Ready to drive with Continental? Take the first step and fill in the online application.

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O nama

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.

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