IT Solution Manager

Náplň práce

  • Accountable for the overall service delivery
  • Drive technical innovation and optimization
  • Responsible for the change coordination (and implementation) for respective services
  • Ensure efficient problem management process for respective services
  • Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA and SLR documents
  • Negotiate and agree on levels of service to be delivered to the customer (either internal or external), formally documenting these levels of service in SLAs
  • Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions
  • Contract- and License-Management
  • Recommend appropriate technology solutions which ensure that the system functions fulfil the customer requirements and that the selected solutions can be quickly and fast integration with the existing business environment
  • Run a sustainable demand management process, including budget control
  • Hierarchical point of escalation
  • Primary contact for all customer requirements
  • Manage the involved providers
Čítať viac

Profil kandidáta

  • Bachelor’s Degree in Information Technology, Computer Science, Engineering, or similar fields
  • Profound experience of at least three years in IT Service Management and Project Management
  • Outstanding skills in communication, presentations, and a team player
  • Willingness to travel (15% of the time) to support knowledge transfer and global coordination of activities
  • Functional leadership experience in Service & Project Management
  • Experience in budget management for services and projects
  • Low code platform (Mendix) Knowledge
Čítať viac

Čo ponúkame

Ready to drive with Continental? Take the first step and fill in the online application.

Čítať viac