HR Service Delivery Lead Americas

Responsabilități

  • Act as the primary liaison with the BPO provider in the region, ensuring seamless HR administration, payroll, and contract management.
  • Define, monitor, and continuously improve Service Level Agreements (SLAs) and performance metrics with the BPO provider.
  • Oversee Locations HR Services Delivery Specialists, who are responsible for monitoring all supplier deliverables and commitments in their respective location.
  • Ensure compliance with the obligations outlined in the BPO Services Agreement and address any service gaps.

 

Leading Internal HR Operations

  • Manage HR service delivery for locations outside the BPO scope, ensuring standardization and process efficiency.
  • Lead a team responsible for HR data administration management, time & attendance and payroll or payroll BPOs.
  • Oversee daily operations of the payroll shared services team to ensure consistent, timely, and accurate service delivery.
  • Develop and implement best practices for operational excellence in HR service delivery.
  • Foster a culture of continuous improvement and high employee satisfaction.

 

Compliance & Risk Management

  • Ensure that all HR policies, payroll operations, and employment contracts comply with local labor laws and company standards.
  • Monitor compliance with contractual obligations, ensuring alignment with the Service Agreements
  • Partner with legal and compliance teams to mitigate risks related to HR data security, Data Protection, and other regulations.

 

Digital Transformation & HCM Global Solution Implementation

  • Lead and support the implementation of a HCM Global Digital Solution in the region, ensuring smooth adoption and integration into HR operations.

Identify and leverage automation and digital tools to enhance efficiency, accuracy, and user experience.

Work cross-functionally with IT, HR, and business leaders to ensure digital HR solutions support broader organizational goals.

Ensure that HR data is accurate and accessible, enabling data-driven decision-making.

Citește mai mult Citește mai puțin

Cerințe

  • Education & Experience - Bachelor’s or Master’s degree in HR Management, Accounting, Finance, Law Business Administration, or a related field. Minimum 5 years on the leadership positions in HR shared services, HR operations, or supplier management. Fluent in English and Spanish. Strong vendor management experience, with a background in monitoring supplier performance and ensuring SLA compliance.
  • Expertise in HR service delivery – HR data administration, payroll, and labor law compliance across AMERICAS region (especially U.S. and Mexico).
  • HR Technology Expertise – Understanding of HCM systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) and their impact on HR Services Delivery.
  • Problem-Solving & Decision-Making – Strong analytical skills to assess system issues and develop effective solutions.
Citește mai mult Citește mai puțin

Oferta noastră

At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

#LI-FE2

Ready to drive with Continental? Take the first step and fill in the online application.

Citește mai mult Citește mai puțin

Despre noi

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

Citește mai mult Citește mai puțin

Alege modul de aplicare

Dacă aveți o adresă de e-mail Continental, o puteți folosi pentru a aplica. Puteți vedea apoi statusul aplicației direct în sistem. Dacă nu aveși o adresă de e-mail Continental, folosiți email-ul personal. Veți primi apoi toată corespondența și statusul aplicației pe e-mail.

Vă rugăm să rețineți că puteți aplica numai prin intermediul acestui portal dacă sunteți momentan angajat(ă) la Continental. Dacă nu sunteți încă angajat(ă) la Continental, așteptăm cu nerăbdare să primim aplicația dvs. prin intermediul portalului nostru extern de locuri de muncă.

Aplicările prin portalul intern de joburi nu vor constitui niciun drept legal sau relație de muncă.

Împărtășește acest rol cu colegii

Pentru a distribui acest job, copiați URL-ul paginii și trimiteți-l colegilor pe email sau pe Teams.

Rețineți că doar angajații Continental pot aplica pentru această poziție internă. Dacă doriți să distribuiți prietenilor un job publicat extern, vă rugăm să vizitați portalul nostru de job-uri externe.