Customer Service Coordinator

Responsabilități

Join the New Braunfels, TX team for the exciting journey of a new facility start-up (Greenfield). The $110 million facility will manufacture Advanced Driver Assistance Systems for automated and assisted driving. Join the Continental team that manufactures products that save lives everyday!

 

POSITION DESCRIPTION:

  • Verify electronic data interchange (EDI) from customers is applied into SAP properly. Troubleshoot errors and pursue corrective actions. This may require mater data revision, setting up new schedule agreement, working with help desk, and contacting customer to resolve the errors.
  • Develop daily shipping requirements in SAP based on customer releases and PO.
  • Monitor the customer scorecard results.
  • Follow customer dispute process which may require one-on-one contact with the customer to negotiate on Continental’s behalf. Often requires research and gathering supporting documentation.
  • Take over new products in serial production and Transfer Finished Goods to OES after EOL
  • Participate in conference calls with the customer representing Continental’s interest in negotiating delivery and shipment arrangements with the customer. This effort increases when production is behind and unable to meet on-time delivery.
  • Analyze error reporting and take corrective action to resolve issues.
  • Manage customer container inventory records to maintain accuracy. Resolve shortages and other issues with the customer.
  • Liaison between production teams and customers to provide accurate ship commitments.
  • Track Continental consignment inventory.
  • Support financial transactions for accurate reporting.
  • Resolve shipping discrepancies with the customer through contact with the carrier of the freight and customer inventory control contact.
  • Track shipments to customers made at Continental expense (premium freight).
  • Prepare and present obsolescence claims to customers.
  • Attend volume planning reviews. Contact customer to clarify questionable volumes from the meeting.
  • Maintain customer systems. Updating contact list, packaging types, carton density, etc.
  • Resolve invoice issues for Continental AR department.
  • Participate in Continental Business Systems (CBS) projects to improve processes.
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Cerințe

QUALIFICATIONS:

• High School Diploma or GED.

• 3+ years customer service experience.

• Excellent written and verbal communication skills.

• Excellent organization and attention-to-detail skills.

• Proficient in Microsoft Office programs.

• Must be able to work hours required to support customers over the 24X7 schedule as required.

Visa sponsorship is not available for this opportunity. 

 

PREFERRED QUALIFICATIONS:

• Associate’s Degree.

• Experience using SAP system.

• Customer service experience supporting a manufacturing environment.

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Oferta noastră

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

 

Ready to drive with Continental? Take the first step and fill in the online application.

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Despre noi

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.


Are you ready to shape the future with us?

 

WHY YOU SHOULD APPLY

  • Immediate Benefits
  • Paid Time Off
  • Tuition & Employee Discounts
  • Annual Bonus
  • Employer 401(k) Match
  • And more benefits that come with working for a global industry leader!
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