IT Customer Support Specialist (TM)
Sectorul Automotive al grupului Continental pornește într-o călătorie captivantă pentru a deveni AUMOVIO. Cu aproximativ 93.000 de angajați la nivel global și vânzări anuale de aproximativ 20 de miliarde de euro, pășim într-o nouă eră îndrăzneață – iar tu ai ocazia să faci parte din această transformare încă de la început!
Acest rol îți oferă șansa unică de a contribui activ la dezvoltarea companiei AUMOVIO, de a ajuta la definirea culturii noastre încă de la început și de a juca un rol esențial în definirea mobilității viitorului. Ești pregătit(ă) să începi un nou capitol palpitant alături de noi?
Responsabilități
The IT Customer Support Specialist plays a key role in ensuring the effectiveness, consistency, and continuous improvement of Customer Support services. This role is responsible for managing knowledge, supporting service ownership, and driving quality assurance across internal teams and external service providers. The ideal candidate will combine analytical thinking with a service oriented mindset to enhance service quality and operational efficiency.
Your tasks will focus on the following activities:
- Responsible for the Knowledge Management process for Customer Support services.
- Act as deputy service owner for the Service Desk and Situation Management services
- Identify areas of improvement within the Customer Support services, develop and track quality assurance measures.
- Ensure that external service providers and selfhelp interfaces are using accurate and relevant knowledge items.
- Monitor provider performance and adherence to documented procedures and service expectations.
- Support automation and optimization eorts by identifying shift left opportunities .
- Develop operational reports, provide actionable insights based on data analytics.
Cerințe
- Bachelor’s degree in Information Technology, Business Information Systems, or a related field.
- Experience in IT service management, knowledge management, or customer support operations.
- Strong understanding of ITIL practices, particularly around Service Desk, Incident Management, and Knowledge Management.
- Experience working with ITSM tools (e.g., BMC)
- Prociency in data analysis and reporting tools is a plus (e.g.Power BI).
- Excellent communication, coordination, and stakeholder relationship skills.
Oferta noastră
What we offer:
Pay for Performance:
- Achievement Bonuses and Rewards;
- Relocation Bonus for non-Timisoara Residents;
- Recommendation Bonuses for new team members;
- Flexibility Program including flexible hours, mobile work and sabbaticals.
Wellbeing:
- Health & Wellness (Private Health Insurance, Life Insurance, Sport activities etc.);
- Different discounts (glasses, tires, medical, shopping);
- In-house restaurant & coffee corners.
Life-Long Learning:
- Technical, Soft Skills & Leadership trainings;
- Dedicated Programs and Conferences;
- Free Language Courses (English, German, French etc);
- Access to e-learning platforms;
- Career development opportunities (local and international);
- Internal development communities (Experts, Agile Community of Practice, Artificial Intelligence etc).
Ready to take your career to the next level and join us at the start of something extraordinary? Apply now to become a part of AUMOVIO and drive the future mobility together with us!
Ready to take your career to the next level and join us at the start of something extraordinary? Apply now to become a part of AUMOVIO and drive the future mobility together with us!
Ready to take your career to the next level and join us at the start of something extraordinary? Apply now to become a part of AUMOVIO and drive the future mobility together with us!
Despre noi
Continental’s Automotive group sector is expected to be listed as independent company “AUMOVIO” in September 2025. With ~93,000 employees worldwide and annual sales of ~€20 billion, we are entering an exciting new era.
AUMOVIO stands for highly developed electronic products and modern mobility solutions. In addition to its strong market position with innovative sensor solutions, displays, and technologically leading braking and comfort systems, AUMOVIO has significant expertise in software, architecture platforms and assistance systems for the rapidly growing future market of software-defined and autonomous vehicles. Our purpose is clear: to make future mobility safe, exciting, connected, and autonomous.