CST_Sales Manager

Descrição da função

Full time position in Hiroshima or Yokohama*for Strategy and Commercial management(SCO) tasks within Mazda Customer Sales Team.(CST)

*Frequent travel to Hiroshima is mandatory for candidate based in Yokohama

The role covers mainly following areas;

1. Customer Contract & Standard Management:initiate and coordinate internal review of cusotmer contracts, negotiate all Global Terms & Conditions with customer;

2. Cutomer Claim Management:guide,prepare and execute customer-specific claim strategy and act as internal coordinator & key negotiator for x-BA claims as well as supporter for BA claims on demand;

3. Commercial Management:lead commercial improvement activities(e.g.,A/R,Premium Freight),manage crisis topics if applicable,drive efficiency and digitalization for B2B protal and CRM;

4. Sustainability:capture,coordinate and negotiate the customer sustainability requirements in alignment with Automotive sustainability strategy;

5. Customer&Competitive Intelligence:monitor of all related competitor activities, act as key interface to BA products and Japan marketing team, bridge the solution  for innovations between the customer and BAs;

6. Customer Volume Planning:provide as single source of truth the OEM production volume(Car/Platform and FinGood) as best possible sales planning premises, drive and maintain a strong worldwide volume intelligence network and framework;

7. Customer Communication and Events:define the Marketing,Communication and Events plan following the cusomer strategy,execute the actions in collaboration with Japan marketing team;

8. Customer Experience:provide a clear outside-in view about customer satisfaction and customer feedback,tracks the action plan with proactive feedback to the customer.

She/he is considered as an expert on above areas for Mazda account and works closely/in harmony with Customer Sales Management(CSM) team in BAs. She/he has a solid report line to Head of Strategy & Commercial Management within CST Toyota/JOEM.



ポジション:マツダカスタマーセールスチーム(CST)内の顧客戦略・営業管理(SCO: Strategy and Commercial Management)業務を担当する正社員のポジションです。



1.   顧客契約・規格管理:顧客契約の社内レビューを開始・調整し、顧客とすべての


2.   顧客クレーム管理:顧客別のクレーム戦略立案をリード、準備、実行する。



3.  コマーシャル管理:取引条件の改善活動(例:売掛金管理、特別便輸送費用)、


4.  サステナビリティ: Continental Automotiveのサステナビリティ戦略に沿って、


5.  カスタマー&コンペティティブインテリジェンス:関連するすべての競合他社の




6.  カスタマーボリュームプランニング: OEMの生産台数(車/プラットフォームおよび




7.  顧客コミュニケーションとイベント管理:顧客戦略に従って、日本のマーケティング



8.   カスタマー・エクスペリエンス:顧客満足と顧客フィードバックに関する明確な





CST Toyota/JOEMのSCO部門長へのレポートラインを持つ。

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1.Over 5 years of customer related experience (sales,project management,program     management,business controlling,etc.) in the automotive industry or over 2 years     of experience with Mazda;

2.Proactive & open communication skills and strong teamwork spirit are mandatory;

3.Good understanding of Continental Business processes is a plus;

4.Study background: Business or Engineering background preferred;

5.IT Know How: Office Software Intermediate to Advanced;

6.Language skills: Native in Japanese & Business Level in English.


1.  自動車業界で5年以上の顧客関連経験(営業、プロジェクト管理、プログラム管理、


2.   積極的でオープンなコミュニケーション能力と強いチームワーク精神が必須です;

3.   コンチネンタルのビジネスプロセスへの理解があれば尚可;

4.    学歴: ビジネスまたはエンジニアリングのバックグラウンドがあることが望ましい;

5.    ITノウハウ: オフィスソフトの中級から上級;

6.     語学力: 日本語はネイティブ、英語はビジネスレベル。

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O que oferecemos

Ready to drive with Continental? Take the first step and fill in the online application.

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