Service Manager Group Functions IT

Descrição da função

  •  Implement service management processes based on ITSM/ITIL framework aligned with Continental's overall ITSM approach
  • Act as an internal consultant for ITSM topics
  • Provide training of service management topics 
  • Provide reporting about the operation and quality level of the processes and services to the management
  • Responsible for the realization of ITSM targets defined on division/ group /business sector level
  • Planning and support of the ITSM process rollout
  • Verification and insurance of the service and process quality based on the ITSM principles
  • Project participation in GF projects to ensure Service Design & Service Transition
  • Collaboration in functional/virtual ITSM / SM team on GF and Group IT level
  • Reporting (e.g. Power BI, Westbury)
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Requisitos

  • University Degree in Computer Science, Business Administration, Business Informatics or similar educational background;
  • profound IT Service Management skills and ITIL knowledge required;
  • at least 2 years of work experience in IT Service Management;
  • basic knowledge in IT Project Management, fluent English (written and spoken),
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O que oferecemos

If you meet the requirements you will hear from us in 15 days

Ready to drive with Continental? Take the first step and fill in the online application.

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