Service Manager Group Functions IT
Descrição da função
- Implement service management processes based on ITSM/ITIL framework aligned with Continental's overall ITSM approach
- Act as an internal consultant for ITSM topics
- Provide training of service management topics
- Provide reporting about the operation and quality level of the processes and services to the management
- Responsible for the realization of ITSM targets defined on division/ group /business sector level
- Planning and support of the ITSM process rollout
- Verification and insurance of the service and process quality based on the ITSM principles
- Project participation in GF projects to ensure Service Design & Service Transition
- Collaboration in functional/virtual ITSM / SM team on GF and Group IT level
- Reporting (e.g. Power BI, Westbury)
Requisitos
- University Degree in Computer Science, Business Administration, Business Informatics or similar educational background;
- profound IT Service Management skills and ITIL knowledge required;
- at least 2 years of work experience in IT Service Management;
- basic knowledge in IT Project Management, fluent English (written and spoken),
O que oferecemos
If you meet the requirements you will hear from us in 15 days
Ready to drive with Continental? Take the first step and fill in the online application.