Service Manager Group Functions IT

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- Implementation of service management processes based on ITSM/ITIL framework aligned with Continental's overall ITSM approach

- Acting as an internal consultant for ITSM topics

- Providing training of service management topics

- Reporting about the operation and quality level of the processes and IT services to the management

-Responsible for the realization of ITSM targets defined on division/ group /business sector level

-Planning and support of the ITSM process rollout

-Verification and insurance of the service and process quality based on the ITSM principles

- Project participation in GF projects to ensure Service Design & Service Transition

- Collaboration in functional/virtual ITSM / SM team on GF and Group IT level

- Improvement of IT reporting (e.g. Power BI)

- Development of relationships and communication with stakeholders, customers, and key users

- Development  and adjustment of Group Functions IT Internal Control System

- Give guidance and templates for GF IT standards, instructions, controls

- Ensure compliance with Continental House of rules policies via checks (e.g. technical implementation)

- Substitution of other Service Managers in case of absence

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  • University Degree in Computer Science, Business Administration, Business Informatics or similar educational background;
  • profound IT Service Management skills and ITIL knowledge required;
  • at least 2 years of work experience in IT Service Management;
  • basic knowledge in IT Project Management, fluent English (written and spoken),
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Mes siūlome

If you meet the requirements you will hear from us in 15 days

Ready to drive with Continental? Take the first step and fill in the online application.

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