IT Solution Manager

• Accountable for the overall service delivery
• Drive technical innovation and optimization
• Responsible for the change coordination (and implementation) for respective services
• Ensure efficient problem management process for respective services
• Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA and SLR documents
• Negotiate and agree on levels of service to be delivered to the customer (either internal or external), formally documenting these levels of service in SLAs
• Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions
• Contract- and License-Management
• Recommend appropriate technology solutions which ensure that the system functions fulfil the customer requirements and that the selected solutions can be quickly and fast integration with the existing business environment
• Run a sustainable demand management process, including budget control
• Hierarchical point of escalation
• Primary contact for all customer requirements
• Manage the involved providers

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or similar fields
• Profound experience of at least three years in IT Service Management and Project Management
• Outstanding skills in communication, presentations, and a team player
• Willingness to travel (15% of the time) to support knowledge transfer and global coordination of activities
• Functional leadership experience in Service & Project Management
• Experience in budget management for services and projects
• Low code platform (Mendix) Knowledge

Ready to drive with Continental? Take the first step and fill in the online application.