Customer Quality Engineer

• Customer interface on quality topics for the assigned projects focus on customer satisfaction and quality first mindset.
• Update and maintain proper knowledge of customer specific requirements.
• Implement and ensure compliance described in international standards such as IATF 16949 and VDA and conformity of standards defined by the Continental Quality System.
• Follow up on customer audits.
• Leading customer quality issues, handling and report (8D / A3).
• Organize and lead the problem-solving and track the improvement implementation.
• Ensure quality standards are being met throughout the entire production process, toward no defect, no escape to customer.
• Problem-solving with cross-function team and central quality
• Lead/assistant to coordinate internal quality improvement projects.
• Participate in developing FMEA, Control Plan, Work Instruction

• Bachelor’s degree: in engineering
• Advanced English
• Experience: 
  • as Customer Service is mandatory
  • In manufacturing and working knowledge of Quality Systems
• Knowledge:
  • Problem Solving knowledge such as 8D, A3 methodology
  • Control Plan, FMEA, Process Flow, SPC, MSA (GR&R)
  • ISO IATF 16949
  • Core Tools and VDA 6.3
  • Statistical tools
• Skills:
  • Communication and Presentation
• Willing to travel sporadically

At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.