Specialist IT Service Management (m/f/d) - REF32582S


In your role as IT Service Management Specialist (m/f/d), you will drive the transformation of the Tires IT organization towards customer and service orientation. You will design and implement the required standard IT service management (ITSM) processes and tools to empower the Tire IT to achieve the best possible support for the business processes of the Tires Sector. 

In this exciting job you work on the following tasks:

  • Forwarding of divisional requirements from the CCs/regions/locations to the cross-sectoral committees
  • Implementation and driving of defined goals from ITSM and quality management at the level of the Group Sector Tires
  • Reporting and continuous improvement of services and processes in the Tires sector on the basis of governance rules and standards from ITSM and quality management
  • Coordination of the ITSM organization / community within the Tires IT
  • Marketing and communication of ITSM / quality management content and benefits
  • Rollout planning and coordination of ITSM projects in Tires IT
  • Implementation and management of a divisional service catalog & portfolio
  • Support and advice to the Tires ITSM community on all topics related to the complete IT service lifecycle
  • Participation in tests of new functions and releases within the Conti ITSM tool environment

Get to know some of your new colleagues already today on our website.



  • Academic degree in computer science, business administration, business informatics or comparable qualification in another technical field or an equivalent qualification
  • Several years of work experience in IT
  • Comprehensive knowledge and experience in ITSM / ITIL (at least ITIL Foundation certification) and appropriate tools
  • Thorough knowledge in the field of IT quality management and corresponding tools
  • Thorough knowledge and experience in the field of software development and IT operations (DevOps) and corresponding tools
  • Experience in the implementation of IT projects
  • Conceptual and analytical thinking skills
  • Ability to work self-reliant and self driven
  • Professional working proficiency in English and German (written and spoken)

Diversity creates value for a better tomorrow. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.



The job in numbers: You are going to work 37.5 hours a week in a team of 3 people. We offer 30 days of vacation per year.

Being part of a global IT team of thousands of colleagues working on various innovations and tasks, there is always an opportunity to grow and move into different directions within our corporation.

We want our employees to do well with us. That's why we offer them not only an exciting job in an international technology group, but also numerous additional offers such as flexible and hybrid working, sabbaticals and other benefits.

On top of that you can expect the following benefits:

  • Individual development planning based on your personal needs and targets (e. g. mentoring, trainings or global internal Software Academy)
  • Work from home up to 3 days a week (unless workshops etc. require physical presence)
  • Option to work from other EU countries up to 40 days per year
  • 12 salaries per year
  • Agile and collaborative workstyle
  • Opportunity to make a difference
  • Employee discounts
  • An international team across 3 locations in a globally active organization
  • Company and tariff pension plan
  • Health insurance
  • Assistance with child-care
  • Parent-child office
  • Relocation package offered if needed
  • Canteen on-site
  • Gym on-site
  • On-site physicians
  • Sabbatical option

If this sounds like a perfect match for you and if you want to become the next supporter of our core values Trust For One Another, Passion to Win and Freedom to Act, we are looking forward receiving your application.

Ready to drive with Continental? Take the first step and fill in the online application.

Ready to drive with Continental? Take the first step and fill in the online application.



Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.