Customer Quality ECU

Maintain communication and direct relationship with the customer in relation to quality issues in the product or service.
Monitor compliance with customer requirements such as PPAP, APQP, 8D, Failure Analysis reports, among others, based on the
norms and standards of the automotive industry as well as internal or corporate procedures in order to comply with the
key indicators reflected in the score cards of each of our customer.
Specific: Leading a multidisciplinary team to perform the analysis and finally present solutions to customer complaints, through the 8D methodology, through the correct root cause analysis, defining corrective and preventive actions, resulting in the improvement of product quality, customer satisfaction and meeting PPM's objectives.

Bachelor Degree in Engineering or similar
3 years Experience in Automotive Industry.
3 years Experience in Automotive Quality Standards.
3 years Experience working as a Customer Service
Representative
Experience in ECU (Electronic Control Unit) production.
English 70%

Knowledge field:
-Problem solving methods (FMEA, 5why, Ishikawa, 8D etc.)
-Core tools
-Handling of flow charts and control plan
-KPI definition and reporting (FPY, 0 km/ppm etc.)
-SAP
-PPAP / APQP
-IATF 16949 requirements
-Communication and presentation skills
-Free to support extend issues

Desirable:
-Customer requirements
-Measurement technology
-Change management procedure
-Customer portal
-Quality and Project management tools

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