Customer Quality Engineer

Vos activités

  • From quality indicators or incidents declared by the customer, take all measures to organize an action plan (organize the sorting and consignment of defective parts at the customer's and internally, lead meetings to carry out an initial analysis of the defects observed.
  • With the collaboration of the entire production team (methods, operators, maintenance, quality), animate the resolution of the action plan in the form of analysis tools (8D, A3 solving, PDCA Plan, Do, Check , Act).
  • Participate in Warantlly analyzes with clients
  • Plan and carry out product requalifications
  • Manage risk analyzes in the form of FMEA
  • Physically consign the parts in "jail" by recording in SAP and deconsign them
  • Process customer complaints: lead problem-solving groups, coordinate and monitor security and corrective actions and ensure internal and customer communication
  • Monitor customer feedback according to internal procedures
  • Communicate analysis results and implement the necessary improvement actions.
  • Be the quality interlocutor in series life in front of the customer and ensure quality-related communication with him (derogation, quality reporting)
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Votre profil

  • Bac +5  in quality (Mechanical background is a plus)  Fo
  • At least 7 years of professional experience in quality 3
  • Fluent in english 
  • Expert in Quality management and standards (IATF 16949, quality policies, systems and processes)
  • Expert in Quality tools (APQP, SPC, etc.)
  • Expert in Statistical techniques (e.g. CPK, Pareto, Six Sigma, FMEA, QFD, 8D)
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Notre offre

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A propos de vous

Continental développe des technologies et des services pionniers pour une mobilité durable et connectée des personnes et des marchandises. Cette entreprise technologique fondée en 1871 propose des solutions sûres, efficaces, intelligentes et abordables pour les véhicules, les machines, la circulation et le transport. En 2021, Continental a réalisé un chiffre d’affaires de 33,8 milliards d’euros et emploie actuellement plus de 190 000 personnes dans 58 pays et marchés. Le 8 octobre 2021, l’entreprise a fêté ses 150 ans d’existence.

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