Customer Service Responsible

Outbound deliveries creation in SAP. 
- Creation of scheduling agreements and PO's for customers. 
- EDI data's updated and checking. 
- Customer Portals updates. 
- New projects/changes/ customer alignment. 
- Customer communication.
- Ensure invoicing process flow. 
- Contradiction/ Escalation / Shortage / customer claim management. 
- Stock availability check. 
- Capacity check (agreed/current/demands). 
- SCM monitoring: customer backlog, increases / sudden demands, orderbook analysis and reporting, obsolete, shelf warmers, MMOG, delivery performance. 
- Customer claim management.

University degree
Customer portal knowledge
Advance SAP - SD module knowledge
Advance Excel knowledge
Communication skills
Customer specific requirements training
Advance English knowledge
Mid level other languages knowledge
MMOG self assessment knowledge

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Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In, Continental generated preliminary sales of around €44 billion and currently employs more than people in 56 countries.