Sr. Hardware Service & Support Engineer

Your tasks


The Sr. Hardware Service & Support Engineer in Continental Autonomous Mobility plays a pivotal role in the build up of Continental's Service and Maintenance operations in our partnership with Aurora. This position will help define our Hardware-as-a-Service operations & procedures, with close collaboration to our customer and partner, Aurora and our hardware refurbishment center in New Braunfels. We're looking for candidates willing and capable to wear many hats with a can-do attitude to help blaze the trail for a new business model within Continental.


Develops and implements standards and methods for inspection, testing, and evaluation of hardware-as-a-service parts, utilizing knowledge in engineering and technical fields, such as computer, electrical, or mechanical.

Devises service and maintenance procedures, and designs and develops forms, instructions, and tooling requirements for performing. 

Devises remanufacturing and refurbishing procedures, instructions, and tooling for hardware-as-a-service parts.

Develop technical service documentation and training content to support efficient inspection and field service of hardware-as-a-service parts.

Establishes and administers program to define field serviceable components and related service kits, based on field reliability and endurance testing, and mechanical systems design to find the right balance between field service and remanufacturing of hardware-as-a-service parts.

Develop and support early reliability testing and field services as needed to ensure Continental most efficiently manages its hardware as a service products' during the warranty period. This may include vehicle instrumentation and repair, data acquisition, and prototype design and assembly.

Triage and problem solve level 2 field service claims, communicating technical findings back to R&D teams to issue corrective actions pre-SOP of hardware-as-a-service operations.

Act as level 3 support towards fleet service technicians and AD kit refurbishment centers for incident and problem resolution for hardware-as-a-service operations.

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Your profile



  • Bachelor’s degree in relevant Engineering discipline
  • 2 years relevant Engineering experience
  • Experience in project management, project coordination and/or resident engineer demonstrating strong self-motivation, work and time management.
  • Detail oriented problem solver who pays attention to the little things that have a big impact on operational efficiency.
  • Experience in customer incident problem solving and root cause analysis.
  • Experience with design and diagramming software such as AutoCAD, Sketchup, Visio or similar.
  • Technical documentation and field service procedure development.
  • Must be willing to work off-site for some assignments including customer locations.
  • Good communication, negotiation, and presentation skills.
  • Fluent speaking and advanced writing (English).
  • Strong Organizational Skills, Self-motivated.

Visa Sponsorship is available for current Continental Automotive employees. 

Relcoation assistance is available for current Continental Automotive employees.

This role is an internal only position; external applicants will not be considered for this role. 

BA AM current employees who meet the minimum qualifications of the job posting will be given first consideration followed by other Continental Automotive current employees in the candidate selection due to current hiring restrictions.



  • 5 years relevant experience
  • 4+ years’ experience working in or managing a lab and/or garage environment and relevant quality & safety standards in a garage or workshop environment.
  • Experience building and instrumenting development vehicles with focus on advanced sensor systems and safety critical vehicle systems.
  • Experience with setup and administration of Asset management systems.
  • Experience and familiarity with ADAS sensors and applications and their constraints, limitations, and failure modes.
  • Experience with design, fabrication and prototyping of mechanical systems such as brackets, racking, instrumented calibration systems.
  • Electrical & mechanical design, fabrication, service, and maintenance.
  • Commercial Vehicle Driver’s License (CDL)

Legal authorization to work in the U.S. is required.

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Our offer

All your information will be kept confidential according to EEO guidelines.


EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.


Ready to drive with Continental? Take the first step and fill in the online application.

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About us

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.

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