Customer Quality Engineer

Your tasks

Promote customer orientation and quality awareness culture. Coordinate A3 report and transfer VOC into actions.
1、High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
2、Use A3 report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
3、Follow up the corrective/preventive action status timely.
4、Proactive visit customers to collect VOC/problems.
5、Promote activity of customer orientation and quality awareness culture.

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Your profile

  1. Degree or higher in a technical or scientific field 
  2. At least 5 years quality management related work experience.
  3. Well knowledge about ISO system with solid onsite quality management experience.
  4. Experience in problem solving and process improvement.
  5. Good communication skills, with the ability to communicate effectively across cultures and languages(English workable).
  6. Experience in building networks and partnership with stakeholder/customer
  7. Experience with OEM complaint handling is preferred.
  8. Experience with automotive interior product process is preferred.
  9. Expert knowledge in customer complaint management and related tools (8D , A3, PDCA, Yokoten…) is preferred.


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Our offer

Ready to drive with Continental? Take the first step and fill in the online application.

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About us

大陆集团专业开发前沿性技术与服务,以人和货物运输为着眼点,致力于打造可持续且可联动的交通方式。集团成立于 1871 年,作为一家科技企业,它负责为车辆、机器、交通及运输行业提供安全、高效、智能且经济实惠的解决方案。2022 年,大陆集团实现营收 394 亿欧元,目前在全球 57 个国家和市场地区雇用约 20 万名员工。

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

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