UX S5 Quality Manager Customer Ford & GM

Your profile

  • Knowledge of the automotive industry highly recommended (IATF 16949)
  • Customer  specific requirements 
  • Bachelors Degree
  • Minimum 7 years of relevant experience in Quality and/or Project Management
  • Leadership
  • Proficient with Microsoft Office, SAP Hana, ePSR, Tableau, PowerBI and all other relevant Quality systems (including customer portals)
  • Good communication and problem-solving skills, team work sprit and logical & structure thinking
  • Knowledge of a customer interface
  • Knowledge in Electronics, Mechanics, Software
  • Good level of English mandatory
  • Ability to travel
  • Data analytic  tools as Power BI, (BIg data) , 
  • Good organization, planning and execution capability
  • Willing to work under pressure and open-minded
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Our offer

Ready to drive with Continental? Take the first step and fill in the online application.

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About us

Oversees the Quality (development, production and warranty) for respective Customers to meet internal and external KPIs/expectations.  Formulates and maintains quality objectives and coordinates objectives with procedures in cooperation with other managers to maximize quality and reliability and to minimize costs. Develops and implements methods and procedures for monitoring work activities consistent with Quality Management in Projects process, in order to inform management of current status or work activities. Plans, promotes, and organizes training activities related to quality and reliability. Analyzes and resolves work problems or assists employees in solving work problems. May recru.it, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Interprets company policy to employees and enforces company policy and practices. May investigate customer complaints regarding quality and make appropriate adjustments. 
The Ford & GM Customer Quality Manager is the business partner for the respective customer centers and the development departments as well as for the manufacturing teams. Indirect management of quality activities for all Segment 5 global activities. 


 Oversee Field Customer complaints tracking activities (KPIs, costs, problem solving, failure recurrence, no trouble found and customer failures reduction) for major North America OEMs with worldwide operations. 
Lead field claims tracking activities in accordance with AIAG CQI 14 and VDA FFA 
Report to BA Quality Management team main offenders for field issues and actions to fix them. Lead/ participate in cost analysis activities for field warranty claims

Lead budget planning for field generated costs This position will report directly to Head of Quality Segment 5.

Tasks and Responsibilities:

  • Tracking and reporting of Projects Quality status 
  • Field/0km  monitoring and nonconformance cost monitoring
  • Support development of Quality strategy for the segment
  • Tracking and support of management of customer complaints and PIC issues
  • Support in projects, e.g., in Gate review, Escalation, etc
  • Defined Q improvement plan for the responsible customer


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